Using it from Slack

If you’re already in Slack, you don’t need to open the app.

The commands

Command	What it does
/timelog	Opens the log-time dialog in Slack. The full form, without leaving the channel.
/timer	What’s running right now.
/timer start <project>	Starts a timer.
/timer pause / /timer resume	Pause and pick back up.
/timer stop	Finishes the timer and writes the entry.
/timer-today	What you’ve logged today.
/timer-week	Your week so far.
/timer-project <name>	Look up a project.
/timer-pipeline	Upcoming work you’re lined up for.
/timer-notifications	Your notification settings, with buttons to change them.

Naming a project

You don’t need the full name — any distinctive part of it works, and case doesn’t matter. /timer start migration finds Contact Centre Migration.

If what you typed matches more than one project, Slack asks which you meant rather than guessing.

You can only start timers on projects you’re assigned to, same as everywhere else.

Adding a note

Put it after --:

/timer start migration -- dial plan mapping

Handy on projects that require notes, since the timer can’t finish without one.

Pasting a link

Paste a link to a ticket, project, deal, quote, company, subscription or configuration item into any channel, and Slack shows a card instead of a bare URL — the title, who owns it, what state it’s in.

Click the card for more detail in a side panel. That panel is built for you: it shows what you’d see if you opened the item yourself, and nothing more.

The card in the channel is deliberately thinner than the panel. Everyone in the channel can read it — including guests and anyone from another company in a shared channel — so it never carries the contents of a customer’s message, an email address, or an internal note.

Ticket and project cards come with Log time and Start timer buttons. Logging from a ticket card ties the entry to that ticket, the same as logging from the ticket page.

A ticket card can also be worked from, without leaving Slack: Reply to the customer, Change state, or Add internal note (under the ⋯ menu, with the time buttons). Each opens a small dialog and does exactly what the same action does on the ticket page — a reply is emailed to the requester, an internal note never is, and a state change respects your queue’s workflow, including asking for a note where the workflow requires one.

Everyone sees the buttons; not everyone can use them

The card is visible to the whole channel, so the buttons are too — but they’re checked against you when you click, and again when you submit. If you can’t open the ticket in Work, you’ll get a quiet private message and nothing happens. Nobody else in the channel sees that you tried.

Nothing appeared?

Three reasons a link stays a plain link: your admin hasn’t switched unfurling on yet, your Slack account isn’t linked to Work (you’ll get a private message saying so), or you don’t have access to that particular item.

Once that’s switched on, the messages Work sends you carry the same card — a new ticket in your queue, a deal you were just handed, a project over budget. Click through to the same side panel, built the same way for you.

Where your admin has routed notifications into a shared channel, those posts follow the same rule as a pasted link, plus one: a ticket in a restricted queue gets no card at all, just its number and which queue it’s in.

The messages you’ll get

These four always come to you as a direct message:

• Stale timer. A timer’s been running 12 hours. Probably you forgot.
• Quiet contributor. You haven’t logged anything in a while.
• Friday nudge. Your week looks light.
• Budget alerts, if you own a project that’s crossed 80% or 100%.

Nudges are adjustable

/timer-notifications shows what you’re subscribed to with buttons to turn things off. If a nudge isn’t helping, turn it off — an ignored reminder isn’t doing either of you any good.

App Home

The app’s Home tab in Slack has the same timer controls as buttons, plus your recent time. Useful if you’d rather click than type.